Policies

Booking Process:


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Cancellation Policy

Customers will receive a full refund with at least 7 days notice of cancellation. Cancellations made after this point and no-shows will be charged in full.  Cancellations must be made by email to info@venicedaytrips.com.

City Tours:  Any admission fees or tickets purchased in advance on your behalf are non-refundable and will be deducted from any refund.

Boat Tours:  Customers will receive a full refund with at least 14 days notice of cancellation. Cancellations made after this point and no-shows will be charged in full.  Cancellations must be made by email to info@venicedaytrips.com.

Group Tours (more than 8 participants):  Special cancellation policies may apply and will be provided with your custom tour quote.

E-Vouchers

You will receive your e-voucher once your booking is complete by email. The e-voucher contains a summary of your tour information (tour name, date, time, number of participants), precise meeting point instructions, guide contact telephone number, emergency contact telephone number, the amount you have paid as tour deposit and the balance due on tour day.

Please bring your e-voucher with you on your tour.

Gift Certificates

We offer various options for gift certificates. You can choose to give a specific tour or activity which can be booked at a later date, or you can choose to give a gift certificate for a specific amount that the recipient can use towards his/her purchase. Contact us by email for more details.

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